FREE DELIVERY ON ALL UK / EU ORDERS!
Standard delivery is FREE on all orders. Next day delivery is FREE on orders over £60
1. Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
2. Delivery timescales
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays). Next day delivery applies automatically for free to all UK orders over £60. If the order is under £60, a next day delivery option can be selected in the checkout. Orders received just after 4pm are also often despatched the same day although this is not guaranteed.
Orders shipped on Friday by 4pm will be delivered on Saturday by 1pm.
Orders placed before 10am on Saturdays will be despatched the same day for delivery on Monday. Orders placed after this time will be despatched the following working day.
We do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day with the delivery timescales as above.
Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process and therefore we are only able to offer this next-day service if the order is validated by our network easily. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this and what the next steps are.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
While 99% of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service. You can view these locations here.
2.1 International deliveries
The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout and is free to most countries. The delivery timescale is shown on the final page of the checkout. This is generally between 2 - 10 working days. Orders outside of the EU may have a delivery charge which is calculated in the checkout process after you select your country.
Please note that certain brands have shipping restrictions, and this is shown on the product page. You can also view the full list of restrictions by brand here: International delivery locations by brand
3. Postage method
All orders over and equal to £60 qualify for free Express Delivery, which is usually Royal Mail Special Delivery. This means your item is guaranteed to be received before 1 pm on the day of despatch.
Optionally, you can choose to have your ordered delivered before 9 am the following working day for an additional charge of £6.
For orders under £60, you are given free Standard Delivery, which means delivery is usually on the day following despatch, but in rare circumstances can be take a few days. You also have the option in the checkout process to select Express Delivery for £2 extra, or 9 am delivery for £6 extra.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office. Due to security reasons, all items sent by our 'Express' delivery method require a signature.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
5.1 Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
6. Delivery to business addresses
We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.